Operations Management

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Development Management Group provides management services for all aspects of resort, recreational and residential community development and operations. We have in-depth and bottom-line experience in:

Some developers view operations as a necessary evil and simply absorb losses while focusing management attention on real estate development, commercialisation, and sales. Hotel, club, and amenity operations often are used as loss-leaders – providing incentive programs in support of real estate sales.

However, most of these operations are profit centers in themselves and need to be regarded as such. Generating profits in each of these operations should be an important objective. And because these operations are integral parts of an entire community, upper management needs to assure that they work synergistically and at a consistent level of quality.

For example, if hotel operations are inadequate, real estate sales may decline because the hotel is no longer serving as an effective capture mechanism and prospect generator. Potential buyers may turn to other properties where the overall experience is more desirable. This interrelationship among community elements becomes abundantly clear when occupancy falls, real estate sales stall, or amenity operations become tired or require renovation to remain valuable to guests and property owners. While operating costs remain fixed, marketing dollars may be ineffectual until these deficits are remediated.

This is where experienced resort or residential operations management becomes essential. Development Management Group can take control of the community’s operations and address each operating element within the community so that marketing expenditures yield desired results, and consistency among all operations is achieved.
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